Contributed by Eric D. Lussier On July 26th, my company finished installing a flooring project that sparked a trilogy of blog posts, "Not Quite Ready Yet", "Project Compaction: Not Just for Soil" and (I thought) concluding with “It’s Just a Matter of Time” on July 29th.
This was a non-prevailing wage, privately funded project in one of the Boroughs of Manhattan where our standard credit terms were negotiated with us by the General Contractor. We typically request a 50% deposit at the time of the contract award, a 30% balance due on the day materials arrive on the project and then collect the 20% balance on the final day on site. On this particular project, they agreed to our 50% deposit, but asked to pay us down to 10% retainage within 30 days of completion. We reluctantly agreed and even though it was change ordered immediately, we didn’t insist on collecting additional money up front on the change order work. We eventually collected our 50% deposit on the base bid, despite it taking multiple payments to tally. I won’t rehash many of the particulars that were outlined in my previous three posts, but this project did not go smoothly from award. We fought tooth and nail to have the space ready, then to have it solely to ourselves, to not have our in-place work damaged (by workers, inspectors or Acts of God) and then to complete within their requested window. The final brush stroke was on Friday, July 26th. I submitted all billing and paperwork in a timely fashion, and we did what many do to receive payment on a construction project: we waited. At about a week before our Net 30 term approached, I started reminding the contractor that our money was due. We received immediate pushback from the GC that they had not been funded by the owner. Our response was easy: our payment terms were not paid when paid, as per your negotiation. Back and forth we went. We waited. More back and forth. More waiting. As day 60 approached with no further money received, we decided to protect ourselves the best we could by filing a mechanic’s lien on the project.
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Contributed by Nick Carrillo (Editor's Note: October is Careers in Construction Month. Please feel free to delve into our previous posts, "Don't Just Look for Employees, Attract Them" and "Changing the Public's Perception")
We’ve done it, we’ve written enough articles to know that the construction industry is facing a workforce shortage, and that shortage isn’t going anywhere anytime soon. The problem is very clearly identified. If you ask older generations, the reason for our workforce shortage is the lack of desire to work in the trades from the younger generation(s). Or, to put it bluntly, the millennials don’t want to work hard and get dirty. I can hear it now, “millennials are the ‘everybody gets a trophy’ generation and are entitled!” Those type of casual statements are broadly painting an entire generation as lazy and entitled based on the few. Does that mean that everyone born in the 60’s is a pot-smoking hippie? Or everyone in the 70’s is a disco party maniac? No, it doesn’t. A quick Google search will show a list of the largest companies in the world run, or founded by, millennials. Facebook, The Honest Company, AirBnB, Lyft and many more companies that we all rely on and that undoubtedly take a lot of hard work to maintain. Baby boomers may not be outright saying these younger generations are worthless and hopeless when they said, ‘lazy and entitled’. However, I’ve often heard the phrase, “How do we change the mindset of an entire generation?” Hearing it enough, without back story or explanation, it leads the audience to believe that the people being referenced are wrong, and the person saying it is right. I know, after working so many years alongside baby boomers, the comments are not malicious. I know that when a frustrated owner, manager or supervisor makes these statements, they simply are trying to express the desired change in the way we communicate; a change in the way we perceive the information that one generation has to offer the other. So, how do we change the mindset of an entire generation? YOU DON’T Contributed by Liz O'Sullivan Purchasing for construction projects isn’t like purchasing in our personal lives.
When we buy things in our personal lives, we go to a store, or go online, find exactly what we want, and buy it. Sometimes we ask someone else to get something for us. The very particular among us might attach a photo of exactly what we want when we send the email or text message request for the item. On construction projects, the architect finds out from the owner the general idea of what is required, then the architect, through the drawings and specifications, tells the general contractor exactly what to provide. OK, so this is complicated, but it still makes sense. What happens next is where it gets weird… The bidding general contractors solicit bids from subcontractors and vendors, each of whom is a specialist in his or her area. These are the people who read the documents and actually provide what the drawings and specifications require, and the general contractor who is awarded the project coordinates all of that work. These bidders may submit bids on the specified items, or may submit substitution requests, requesting that different products be approved by the architect. One time I was talking with a product rep at my CSI Chapter meeting about specifications for toilet partitions and lockers. The rep represents several different manufacturers. She currently has someone working with her who is new to the construction industry. The new person looks at specifications for all projects that have just hit the street, to see if the specs include manufacturers they represent, or products that they might be able to meet the spec for, even if their manufacturers aren’t specifically listed. If their manufacturers aren’t listed, but they can meet the spec, the product rep will prepare a substitution request and submit it to the general contractor for him to submit to the architect, to see if they can get approved, and therefore be able to provide a bid. The new employee described this process as “the strangest way to do business.” It is very odd, from a manufacturer’s or distributor’s point of view. The building owner, through the architect, asks for something specific, or maybe says “provide one of these three” or maybe says “provide this, or something equal.” Then the manufacturer, distributor, or subcontractor goes through a process which looks a bit like begging to be allowed to play, too. This isn’t actually that strange when the documents are clear. Contributed by Russell Harrison In my last blog post we looked at the struggles a product rep has comparing a product that is specified that doesn’t match the drawings. Or, how we compare apples to oranges. In this post, we’re going to take it one level further and look at one small thing that happens at the subcontractor level during the bid phase. Before I go there, I’m going to sidetrack into the glazing side a bit, but we’ll bring it back around to the metal panel industry we spoke about in blog post #1, I promise! In a past life, I was a subcontractor in Oregon working in the commercial glazing realm. We would install anything glazing related in commercial buildings or high-end residences. That could be curtainwalls and storefronts, automatic door entrances, or even vinyl windows. The reason I bring this up is because it gave our team exposure to items from Divisions 5 (Metal), 7 (Thermal and Moisture Protection), or 8 (Openings). As our work was based around Division 8, this forced us to sometimes work with quite a few items outside of our realm of expertise and brought up a lot of questions internally. Anytime we had time to reach out to a rep and discuss the things we didn’t understand, we would do so. However, when our bid lead times were short, we’d have to make a lot of guesses. Guessing isn’t an abnormal occurrence in construction estimating. Unfortunately, it’s quite normal. Controlling the amount of guessing for subcontractors is an area where we can all help. Subcontractors, like most people involved in the commercial construction industry, have to clearly understand the work to bid a project accurately. As product reps, we try to work side by side with our subs to make sure they have all the information they need by the bid date so they can provide a thorough bid, but sometimes things happen outside of our control. A recent item outside of our control, and a very relevant example, would be our white-hot construction market in a booming economy.
During a construction boom, most estimating teams at the subcontractor level are working 60-70 hours a week in an attempt to keep up with the number of projects that are bidding. This doesn’t leave much, if any, time for other daily tasks. Estimators are typically very selective of what they will consider bidding during these times, will only work with general contractors (GC's) they like, will choose to bid jobs that are completely detailed and well specified, or will chose projects that fit into their available labor calendars. Contributed by Russell Harrison As product reps, most of us have it pretty easy in our day-to-day lives. Sure, there are long days walking, driving, or even flying from meeting to meeting. And don’t forget the many nights in hotels!!! But overall, our jobs aren’t too difficult.
Well, except for the one thing that we don’t have control over. When the drawings and specifications don’t agree on a project. This is always a difficult spot to be in for a product rep. I won’t even start to cover what happens at the subcontractor level, as that’s a blog post unto itself. Has anyone ever wondered what happens when a manufacturer’s rep is asked to provide a bid in that instance? Many things happen, and not necessarily all of them are good! To give you a background on what products I cover as a rep, I handle aluminum composite materials (ACM), plate, and honeycomb panels in the Pacific Northwest. Our products are specified on a regular basis. A good number of projects we end up working on are handled via substitution request. Typically, when a subcontractor gets an invite where one of our products are being used (material, not necessarily manufacturer specified), we’re forwarded some, or all of the information we need to get started on providing a material bid. As reps, we get to go through the details and specs to make sure they work together and there aren’t any issues. In the last month, I’ve had eight or ten projects come across my desk where the specs and details did not agree, even to the point of ACM rainscreen panels being specified, but the drawings calling out honeycomb barrier panels. That, kids, is an apples and oranges conversation and very difficult to negotiate at the architectural level without ruffling feathers! The first thing that I do when providing a subcontractor request is to annotate the project spec and note where our proposed substitution is an equal or comparable, but I always include notes where there was a “miss” on the part of the architecture team to either make sure the spec was clean or where the details don’t match the specs. Unfortunately, because my notes are on the spec, it always seems that I’m picking on the specifier, but I’m not. Regrettably, it’s a feature of the substitution request process, since they are typically based around the specifications. |
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