Contributed by David Bishton
The ranks of the great overused and often misapplied phrases in architectural and engineering drawings and specifications include gems such as:
To this list we must add the ubiquitous and often redundant phrase “…as required.” A further aside on instructions to kids: “Clean this room as required“ may lead to somewhat unsatisfactory results.
Many times I have reflected on the possibility, after wrestling through a problem in the field, that one extra phrase or even a word added to a drawing note or specification might have prevented the problem from occurring. The phrase “as required” has never been associated with such reflection. Musing in my previous chapter, I wondered if a slightly longer version such as “…AS REQUIRED BY ANY SANE PERSON WITH HALF A BRAIN THAT OBSERVES THIS CONDITION” would be more helpful. Recently I began to wonder which other technical/scientific fields or even everyday endeavors regularly use this term with success when providing instructions.
What if this term was used regularly in cookbooks? You’d list all the ingredients like 2 oz. vodka, 1 oz. melon liqueur, pineapple juice to taste…wait a minute, that’s the recipe for a Pearl Harbor. What else do you need after you have the ingredients – ice and a glass? Let’s try something more complicated. Say it’s an extra special dinner to impress your family at a holiday. Something liked the filling needed for a Stuffed Boar’s Head. You have your 2 lbs. cooked ground pork sausage, 7 cups boiled long grain rice, 5 tbsp. melted butter, 2 cups chopped onion, 1 lb. coarsely chopped walnuts, and on and on. After all that work the last thing you want to see is “Boil boar’s head in a large stockpot, scoop out head meat, stuff and bake as required.” Or even less “Prepare and cook per manufacturer’s instructions.” And yes, the full recipe actually exists in Joy of Cooking. I’ve never tried it.
Contributed by Cherise Lakeside
This past October, Let's Fix Construction once again attended CONSTRUCT in Long Beach, California and as members of the Education Advisory Council, we found it to be one of the best yet. We are honored to partner and work with CONSTRUCT as the show holds much the same philosophy as we do here at Let’s Fix Construction: bringing all parties of the project team together to learn, discuss issues and grow as a TEAM.
CONSTRUCT offers an environment where attendees can discuss issues in a way that we often cannot under the rules of communication in a construction Contract. There are few other conferences that have representative voices from the entire built environment in a room discussing our industry and needs - all with an equal seat. The best thing about CONSTRUCT is that it is not focused on any one discipline within the AEC Industry. Architects, Specifiers, Contractors, Engineers, Consultants, Subcontractors, Product Reps and Owners all have educational opportunities to learn and further your career. The social and collaborative environment of the show makes the education provided that much more valuable.
CONSTRUCT is an annual event that offers the opportunity to share best practices, learn the latest in construction industry design and processes, project delivery, specifications, contract administration, building product manufacturer (BPM) education and much more. The education, events and show floor are all formatted in a way to serve any member of the building team. The education is enhanced by the ability to discuss and share experiences on topics that we deal with every day in this industry.
CONSTRUCT is a great conference because of the diverse industry professionals that join us to share knowledge, solutions and real-world practices that can be used as soon as you return to your office or the job site. Speakers and instructors from all across the industry join us so we can all come to the table and learn from each other.
CONSTRUCT WANTS YOU!
The Call for Sessions for 2019 is out for submissions. CONSTRUCT is looking for industry leaders - in ALL disciplines - to consider submitting a proposal to speak or teach at CONSTRUCT. Now is your chance to share your knowledge and turn what you’ve learned into a unique presentation that will help improve the construction community. Consider submitting a proposal for CONSTRUCT 2019, which will be held October 9-11 at the Gaylord National Resort and Convention Center in National Harbor, Maryland (right across the bridge from Washington DC).
Contributed by John Wheaton
If the first question a client or prospective client asks about is related to price, then we know that their values are centered around cost. Most attempts to sell them otherwise will not typically work. To this purchaser, value is based on low price, and the product or service is viewed as a commodity. If the client-buyer is interested in what we’ve got, and we aren’t the low price, they may ask us to justify ourselves. I got this question last week “Why are you double the other price? Can you explain why your price is so high?” (This is a downward spiral by the way. Don’t answer the question to try to validate.)
I provided a polite and professional response, but didn’t answer the question exactly. I indicated what value was being provided and how the fee compared to other service-company fees in our category. My response asked the opposite question back, “Why is their price half of ours. Why are they so cheap? We are both looking at the same project, right?” Then I explained what was being provided and nothing more.
I didn’t hear back from that client yet. And there’s a good chance that I won’t. They will likely purchase the other provider’s services. Because what this client was really SAYING, not asking, was “Hey, you’re too expensive. I can get the same thing for 40% less.”
So why do I say that price is irrelevant? Because we buy based on our values. Price is the consequence, the manifestation. It’s not the issue. Price or cost-based buying says “any of these firms will do, just get me low price.” The problem with this is that the buyer is assuming that they are getting the identical service from any of the choices presented to them.
It’s never really about price. It’s about the buying mindset and values.
Cost-based buyers want low price. Cost leads the conversation.
Value-based buyers want what they perceive to be the best investment and value for the cost of the purchase. Value and investment leads the conversation, price falls out, sometimes negotiated, sometimes as stated.
Identity, connection, or brand-based buyers want to identify with a particular person, enterprise, brand or genre. Being connected to the associated values leads the conversation. Price is what it is; “If you want to be connected with us, the fees associated with that are as defined.”
Price is important, but price is really irrelevant. People already know about what they are willing to pay based on their mindset.
What kind of buyer are we seeking to attract?
What values are we seeking to communicate?
How is that portrayed in our brand?
Are we delivering?
Whatever we choose, we need to stick to it and dive deep. Pick a lane and stay in it. We can’t be all things to all people.
Contributed by Eric D. Lussier & Cherise Lakeside
Part I: Written by Cherise Lakeside - Co-Founder - Let's Fix Construction
In honor of Thanksgiving week, we thought we would take a breather from our typical posts and stop for a moment to share our gratitude.
August 15, 2018 marked the two year anniversary of Let’s Fix Construction. This passion project to bring the various disciplines together for positive, forward thinking solutions in AEC has been an adventure that neither one of us could have anticipated.
For me personally, this effort has been a growth experience that has continually surprised, empowered and motivated me to do even more to make a difference. I couldn’t begin to quantify the value of what I have learned or the amazing people that I have met along this LFC journey.
What did we do this year and what am I thankful for?
Contributed by Chris Maskell
Is there a problem with flooring glued to concrete with a high fly ash content? Fly ash is the finely divided residue that results from the combustion of ground or powdered coal and that is transported by flue gasses. It is used as a replacement for Portland cement in concrete and in some cases can add to the final strength, increase its chemical resistance and durability and can significantly improve the workability of concrete.
If you talk to enough flooring professionals on the subject of site preparation and related issues, eventually the question of concrete, high fly ash content and adhesive bond failure will crop up.
I've heard the question from all corners of the commercial flooring industry, and there are many concerns, but few definitive answers. As a result, many commercial flooring contractors are not warrantying their installations over such concrete. Instead, they add a disclaimer in their 'terms and conditions’ stating that no installation warranty is offered when a certain percentage level of fly ash in the concrete mix is exceeded. Some say 15%, others 20 to 25%, some say more. Such disclaimers won't protect the flooring contractor if there is a failure and things turn nasty.
Concrete with a high fly ash content results in a denser, less porous product. This in turn can interfere with the flooring adhesive’s (or hydraulic cement underlayment's) ability to mechanically bond. Hard troweling of the concrete surface to a super smooth finish adds to the problem, and introduces the need for shot blasting. Shot blasting requires time and money, both of which are in short supply at the end of the project when the flooring is scheduled.
As concrete mixes are proprietary to the concrete supplier, it can be difficult to confirm exactly how much fly ash is present in any one mix. If this is the case or where the concrete is super smooth, unusual in color, or if you are just not sure, then perform a water absorbency test in accordance with ASTM F-3191 and/or a bond test prior to installation.
Place dime sized droplets of water on the cleaned concrete surface, if they are not absorbed after 60 seconds (or in accordance with ASTM F-3191), you could be facing an adhesive bond issue. If this is the case then you need to shot blast to a concrete surface profile (CSP) of 1 or 2, or per adhesive manufacturers’ requirements depending on the floor covering to be installed. (A CSP 2 for example, is similar to 60 grit sandpaper)
Let's Fix Construction is an avenue to offer creative solutions, separate myths from facts and erase misconceptions about the architecture, engineering and construction (AEC) industry.
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